Shipping policy

Shipping Destinations

Ipek House currently ships orders within the United States.

At this time, we do not offer international shipping.

Processing Times

Orders are processed after they are placed. Processing times may vary depending on product availability and fulfillment requirements.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Shipping Options

We currently offer the following shipping options within the United States:

Standard Shipping

$8.95

Estimated delivery: 5–10 business days

Free Standard Shipping

Free on orders of $100 or more

Estimated delivery: 5–10 business days

Express Shipping

$14.95

Estimated delivery: 3–5 business days

Delivery estimates refer to the estimated shipping transit time and do not necessarily include order processing time.

Delivery Estimates

Shipping and delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier delays, weather, holidays, high-volume periods, or other circumstances outside of Ipek House's control.

Ipek House is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Tracking

When tracking information is available, it will be provided to the customer through the shipping confirmation.

Please allow some time for tracking information to update after an order has been shipped.

Multiple Shipments

If an order contains multiple products, items may be shipped separately depending on product availability and fulfillment requirements.

If your order is shipped in multiple packages, you may receive separate tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible.

We cannot guarantee that an order can be changed or redirected after it has been submitted or shipped.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us so that we can assist you.

For packages marked as delivered by the carrier but not received, please first check with household members, neighbors, and the carrier for additional delivery information.

If an item arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and packaging so that we can determine the appropriate resolution.